telephone prompts

appointment request

Can you tell me the main reason you need to see the GP today please?

putting a caller on-hold

Can I just put you on hold?  Before I do can ask if you are calling about an emergency? 

appointment confirmation

Just confirming, that is an appointment to see Dr X at time ____
However in the meantime, if your/the patient's symptoms become worse or you are concerned, call us back.