General Practice Triage System
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  • Home
  • Contact
  • Telephone Prompts
  • CONTACT FLOWCHART
  • INJURY/ TRAUMA
  • MEDICAL PROBLEM
  • OTHER PROBLEM
  • KEY WORD SEARCH
  • Triage Phone Consultation
  • Triage Training
  • Telephone Triage Skills
  • TRIAGE CHART
  • Sample Triage Policy
  • Practice Nurse Triage Guidelines
  • Practice Emergency Guidelines

telephone prompts


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appointment request

Can you tell me the main reason you need to see the GP today please?
reluctant to  discuss
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putting a caller on-hold

Can I just put you on hold?  Before I do can ask if you are calling about an emergency? 
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appointment confirmation

Just confirming, that is an appointment to see Dr X at time ____
However in the meantime, if your/the patient's symptoms become worse or you are concerned, call us back.
Copyright - Medics for Life 2016